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  • Welcome to our Support Desk

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    Joel Comm, Inc. Contact Form

    Record Screencast
    Add Attachment
    Most Asked Questions
    How do these files work with VideoMakerFX?

    VideoMakerFX allows you to create a custom slide by replacing the background of a slide with a .swf, JPEG or PNG -- so you can make your own fully custom slides using art from Hand Drawn Whiteboard Megabundle using free programs like InkScape, Gimp or any number of free programs that will open or import SVG or PNG files or any program that could import just about any other format since you can use free online conversion tools to convert those formats to most other format. If you have Adobe products like Adobe Flash, Illustrator and/or Photoshop or programs like Screenflow, Camtasia, PowerPoint, Keynote you can also use the asset to make custom slides using those tools. 

    Of course, VideoMakerFX has numerous slides that have images on that that you can replace and the art in those slides in VideoMakerFX. The tutorials also show several ways you can import use the SVG files in EasySketchPro and then import the results into VideoMakerFX. The tutorials for these techniques can be found on Youtube (Search for Hand Drawn Whiteboard Megabundle) or on the member Dashboard in the middle section. Note that the main tutorials on on the Level 1 Tutorials page.


    Are the SVG Files compatible with EasySketchPro?

    Yes, the SVG files are compatible with EasySketchPro and have been tested both on Mac and PC. Note that we have had reports of EasySketchPro behaving oddly at times and not displaying SVG files. This seems to be on older computer or with some SVG files that are more complex. 

    Initially the SVG files in Hand Drawn Whiteboard Megabundle did not all work. This seemed to be due to a some being too complex. These SVG files were reworked and retested and then added to the download. Also, as we are mostly Mac-based. We were initially unaware that including PNG files with the SVG files is helpful for PC users of EasySketchPro. These were also added.  If you downloaded the SVG files prior to 6/30/2014, please delete the files and re-download.


    I get a series of Warning/Error Messages in my "Your Purchase Details" page in JVZoo. Should I be worried?

    You will probably see warnings similar to the following on Your Product Details page on JVZoo

    Warning: include(backbone/clickbank.php): failed to open stream: No such file or directory in /home/content/p3nexnas05_data03/38/2130938/html/wp-content/plugins/warrior-jet/fe/ipn.php on line 28

    Warning: include(): Failed opening 'backbone/clickbank.php' for inclusion (include_path='.:/usr/local/php5_4/lib/php') in /home/content/p3nexnas05_data03/38/2130938/html/wp-content/plugins/warrior-jet/fe/ipn.php on line 28

    Warning: Creating default object from empty value in /home/content/p3nexnas05_data03/38/2130938/html/wp-content/plugins/wishlist-member/core/User.php on line 263

    A Wordpress plug-in named Warrior Jet is causing that error, it works but it does that. We are working with them to fix it asap. It causes no actual problem...but it doesn't look good. Our main site is not down. We made the mistake of using Warrior Jet for integration. Again, it works, but it does that. Sorry for the confusion. Thank you!

    That said, please us know if you have trouble accessing your account and we will get it fixed for you asap.


    Why do the member areas have the exact same content?

    Each main member area has unique content. The only member areas that have the same content are the Pro and Pro Lite because the only difference between those two Member levels is that Pro members have developer rights and Pro Lite members do not. When you click on the "Access Member Levels" link on each dashboard (the link below the link for the Knowledge Base and above the Bonus items) you will see color coded buttons. Blue buttons go to the Hand Drawn Whiteboard Megabundle and Hand Drawn Whiteboard Megabundle Lite member levels, Green buttons go to the Hand Drawn Whiteboard Megabundle Pro and Hand Drawn Whiteboard Megabundle Lite member levels and the Orange button goes to the Hand Drawn Whiteboard Monthly Membership level.


    How do I get my username and password?

    Your username and password is e-mailed to you automatically upon purchase. You need to allow up to 30 minutes for the e-mail to arrive (depending on server load). However, normally the e-mail is sent within seconds of your purchase. The e-mail you used when purchasing will be your username. If you do not receive your username/password e-mail, try going to the login page here and click on the lost your password link below the login and reset your password using your e-mail as the username. If you have tried this and checked your spam folder, feel free to submit a ticket and will assist you as soon as possible.


    When I try to access other membership levels I see sales pages.

    On the Dashboard below the orientation video there are links for members to upgrade to membership levels they may not have access to. On the far right (below the link to the Knowledge Base and above the Bonus links) there is a link to access the different member levels.


    The files are corrupted when I download them. Are they are all corrupted?

    We have had thousands of file downloads with only a handful of corrupted files. In every instance we have independently confirmed that the same files were fine when downloaded from several locations around the world on various browsers and platforms. If you find that the files are corrupted, please try another browser and redownload. If you are still having issues, we can also arrange to deliver the files through services like dropbox. 


    View More Questions

     
  • Live Chat

    Most Asked Questions
    How do these files work with VideoMakerFX?

    VideoMakerFX allows you to create a custom slide by replacing the background of a slide with a .swf, JPEG or PNG -- so you can make your own fully custom slides using art from Hand Drawn Whiteboard Megabundle using free programs like InkScape, Gimp or any number of free programs that will open or import SVG or PNG files or any program that could import just about any other format since you can use free online conversion tools to convert those formats to most other format. If you have Adobe products like Adobe Flash, Illustrator and/or Photoshop or programs like Screenflow, Camtasia, PowerPoint, Keynote you can also use the asset to make custom slides using those tools. 

    Of course, VideoMakerFX has numerous slides that have images on that that you can replace and the art in those slides in VideoMakerFX. The tutorials also show several ways you can import use the SVG files in EasySketchPro and then import the results into VideoMakerFX. The tutorials for these techniques can be found on Youtube (Search for Hand Drawn Whiteboard Megabundle) or on the member Dashboard in the middle section. Note that the main tutorials on on the Level 1 Tutorials page.


    Are the SVG Files compatible with EasySketchPro?

    Yes, the SVG files are compatible with EasySketchPro and have been tested both on Mac and PC. Note that we have had reports of EasySketchPro behaving oddly at times and not displaying SVG files. This seems to be on older computer or with some SVG files that are more complex. 

    Initially the SVG files in Hand Drawn Whiteboard Megabundle did not all work. This seemed to be due to a some being too complex. These SVG files were reworked and retested and then added to the download. Also, as we are mostly Mac-based. We were initially unaware that including PNG files with the SVG files is helpful for PC users of EasySketchPro. These were also added.  If you downloaded the SVG files prior to 6/30/2014, please delete the files and re-download.


    I get a series of Warning/Error Messages in my "Your Purchase Details" page in JVZoo. Should I be worried?

    You will probably see warnings similar to the following on Your Product Details page on JVZoo

    Warning: include(backbone/clickbank.php): failed to open stream: No such file or directory in /home/content/p3nexnas05_data03/38/2130938/html/wp-content/plugins/warrior-jet/fe/ipn.php on line 28

    Warning: include(): Failed opening 'backbone/clickbank.php' for inclusion (include_path='.:/usr/local/php5_4/lib/php') in /home/content/p3nexnas05_data03/38/2130938/html/wp-content/plugins/warrior-jet/fe/ipn.php on line 28

    Warning: Creating default object from empty value in /home/content/p3nexnas05_data03/38/2130938/html/wp-content/plugins/wishlist-member/core/User.php on line 263

    A Wordpress plug-in named Warrior Jet is causing that error, it works but it does that. We are working with them to fix it asap. It causes no actual problem...but it doesn't look good. Our main site is not down. We made the mistake of using Warrior Jet for integration. Again, it works, but it does that. Sorry for the confusion. Thank you!

    That said, please us know if you have trouble accessing your account and we will get it fixed for you asap.


    Why do the member areas have the exact same content?

    Each main member area has unique content. The only member areas that have the same content are the Pro and Pro Lite because the only difference between those two Member levels is that Pro members have developer rights and Pro Lite members do not. When you click on the "Access Member Levels" link on each dashboard (the link below the link for the Knowledge Base and above the Bonus items) you will see color coded buttons. Blue buttons go to the Hand Drawn Whiteboard Megabundle and Hand Drawn Whiteboard Megabundle Lite member levels, Green buttons go to the Hand Drawn Whiteboard Megabundle Pro and Hand Drawn Whiteboard Megabundle Lite member levels and the Orange button goes to the Hand Drawn Whiteboard Monthly Membership level.


    How do I get my username and password?

    Your username and password is e-mailed to you automatically upon purchase. You need to allow up to 30 minutes for the e-mail to arrive (depending on server load). However, normally the e-mail is sent within seconds of your purchase. The e-mail you used when purchasing will be your username. If you do not receive your username/password e-mail, try going to the login page here and click on the lost your password link below the login and reset your password using your e-mail as the username. If you have tried this and checked your spam folder, feel free to submit a ticket and will assist you as soon as possible.


    When I try to access other membership levels I see sales pages.

    On the Dashboard below the orientation video there are links for members to upgrade to membership levels they may not have access to. On the far right (below the link to the Knowledge Base and above the Bonus links) there is a link to access the different member levels.


    The files are corrupted when I download them. Are they are all corrupted?

    We have had thousands of file downloads with only a handful of corrupted files. In every instance we have independently confirmed that the same files were fine when downloaded from several locations around the world on various browsers and platforms. If you find that the files are corrupted, please try another browser and redownload. If you are still having issues, we can also arrange to deliver the files through services like dropbox. 


    View More Questions
  • Check Existing Tickets

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of what an ideal header image looks like (Note that it could also have a transparent background as it will lay on top of the background above):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    How do I get my username and password?Getting Started View23T
    Are the SVG Files compatible with EasySketchPro?Working with EasySketchPro View61T
    I get a series of Warning/Error Messages in my "Your Purchase Details" page in JVZoo. Should I be worried?JVZoo Warning/Error Message View32T
    How do these files work with VideoMakerFX?Working with VideoMakerFX View84T
    The files are corrupted when I download them. Are they are all corrupted?General Questions View16T
    Are The SVG Files compatible with VideoScribe?General Questions View10T
    I lost my password, how can I get it?General Questions View6T
    Why do the member areas have the exact same content?Member Dashboard View27T
    When I try to access other membership levels I see sales pages.Member Dashboard View20T
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